TAMERA SNOW

Customer Experience · Operations · Team Lead — warm fall-neon edition
tamera@example.com (306) 993-5977 Regina, SK Neocities Résumé

About

Results-driven professional with over a decade of hands-on experience across customer service, hospitality, and operations. Known for calm communication, quick problem-solving, and leadership under pressure. Combines real-world mastery with the professionalism and adaptability of a degree-educated team lead.

Core Skills

Customer Experience Operations Conflict Resolution Inventory Control Team Leadership Scheduling Training & Onboarding Documentation Time Management

Certifications

  • Food Safe / WHMIS Certified
  • First Aid & CPR — Red Cross
  • Customer Relations & Business Operations (experience-based equivalency)

Experience

Lead Customer Experience Associate
Beacon Hospitality — Regina, SK · 2022—Present
  • Resolved complex issues with empathy and speed, maintaining 95%+ satisfaction.
  • Optimized shift schedules and workflows; reduced wait times by ~20%.
  • Trained 10+ new hires; created concise SOP one-pagers.
Residential Services Associate
Beatitudes / Chris Ridge Village — Phoenix, AZ · 2019—2021
  • Managed residential laundry workflows for 100+ residents.
  • Coordinated supplies and assisted with operational flow.
Customer Service & Warehouse Associate
Goodwill of the Great Plains — Rapid City, SD · 2017—2019
  • Handled POS and inventory control in high-volume shifts.
  • Supported warehouse logistics with focus on safety and accuracy.
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