TAMERA SNOW
Customer Experience · Operations · Team Lead — Quantum Seasons Edition
About
Results-driven professional with over a decade of hands-on experience across customer service, hospitality, and operations. Known for calm communication, quick problem-solving, and leadership under pressure. Combines real-world mastery with the professionalism and adaptability of a degree-educated team lead.
Core Skills
Customer Experience
Operations
Conflict Resolution
Inventory Control
Team Leadership
Scheduling
Training & Onboarding
Documentation
Time Management
Certifications
- Food Safe / WHMIS Certified
- First Aid & CPR — Red Cross
- Customer Relations & Business Operations (experience-based equivalency)
Experience
Lead Customer Experience Associate
- Resolved complex issues with empathy and speed, maintaining 95%+ satisfaction.
- Optimized shift schedules and task boards; reduced wait times by ~20%.
- Trained 10+ new hires; created concise SOP one-pagers.
Residential Services Associate
- Managed residential laundry workflows for 100+ residents with care and accuracy.
- Coordinated supplies; partnered with nursing and activities for smooth operations.
Customer Service & Warehouse Associate
- Handled POS, stocking, and inventory control across high-volume shifts.
- Supported back-of-house processing with attention to quality and safety.
Adventure Guide
- Led immersive late-night tours and interactive adventure scenarios.
- Ensured participant safety with clear briefings and route control.
Kitchen Assistant / Line Cook
- Prepared ingredients and maintained kitchen cleanliness during rush hours.
- Supported line operations and cross-station teamwork.
View the full neon résumé
quantumgaminghub.neocities.org/Tamera_Resume_Improved.html
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